Dan Ives on SNOW, PLTR, CRM Software Leadership & Mag 7 ROI from AI - YouTube

Wall Street analysts are bullish on AI in CRM. That doesn't mean it's going to fix your pipeline visibility problem next quarter.

Dan Ives and others are making the case that platforms like Salesforce — specifically their Agentforce AI layer — represent the next wave of enterprise software returns. The thesis is that AI agents inside your CRM will create compounding value as the technology matures. Investors are pricing that in now.

Here's what that actually means for you: the big platforms are doubling down on building features their shareholders want to see, on a timeline that works for their roadmap — not yours. You'll get the AI rollout when they're ready to roll it out, configured the way they decided it should work.

If you've already been through a Salesforce implementation, or any major platform build, you know the gap between what the analyst deck promises and what your ops team is actually clicking through on a Tuesday. AI on top of a system that doesn't match your process is still a system that doesn't match your process.

The platforms getting the most investor attention right now are the ones least likely to let you change how a deal stage works without filing a support ticket or hiring a consultant.

Betting on a vendor's long-term AI roadmap is a reasonable investment strategy. It's a rough operations strategy.

#CRM #SalesOps #AIinBusiness #MidMarket #OperationsLeadership

Original Source

... (CRM) Agentforce platform to benefit the company long-term. On the Mag 7 ... crm #software #ai #artificialintelligence #datacenter #bull #stockcharts.