Down More Than 30% This Year, Could Salesforce Be an Underrated Artificial Intelligence ...

Salesforce is down over 30% this year, and Wall Street is asking whether AI saves them or finishes them off.

Here's the plain version of what's happening: Salesforce has been making big bets on AI features — agents, automation, the works — but investors aren't convinced the revenue will follow. The stock has taken a serious hit, and the company is under pressure to show that its AI push actually moves the business forward, not just the pitch deck.

For you, this matters less as a stock story and more as a warning sign about vendor stability. When your CRM provider is fighting to prove its core business model still works, their product roadmap stops being about what you need and starts being about what saves them. You're not getting features built for your workflows — you're getting whatever their investors need to see next quarter.

You've probably already felt this. The "new features" that don't match how your team actually operates. The AI announcements that require three add-ons and a consultant to do anything useful. The sense that you're running your business on someone else's experiment.

A platform fighting for its survival on Wall Street is not the same thing as a platform built to fit your business — and that gap tends to show up in the worst moments.

#CRM #SalesOperations #MidMarket #SalesforceAlternative #BusinessOperations

Original Source

Salesforce (CRM 0.76%) has been struggling to prove to investors that its business can thrive due to artificial intelligence (AI) rather than suffer ...