Ignore Wall Street and Buy Salesforce for its Agentic AI

Salesforce just posted $1.2 billion in ARR from its Agentforce AI product — up 205% year over year. Wall Street is debating whether the stock is cheap. That's not your problem.

Here's what that number actually means: Salesforce is betting its future on AI agents that can automate sales tasks, follow-up sequences, and customer workflows inside the platform. It sounds impressive until you remember that most mid-market teams can't even get their standard fields to behave correctly without filing a support ticket.

If your CRM already fights you on basic customization, adding an AI layer on top doesn't fix the foundation. It just gives you a faster way to surface bad data and broken processes. The companies who will actually benefit from agentic AI are the ones whose CRM already reflects how they work — not how Salesforce decided they should work in 2019.

You've probably already been through at least one "this platform will finally do it all" cycle. Agentforce being a $1.2 billion product doesn't change whether it fits your business. It just means Salesforce's investors are excited.

A CRM that needs AI to paper over workflow gaps wasn't built right in the first place.

#CRM #SalesOperations #MidMarket #SalesforceAlternative #RevOps

Original Source

CRM trades at a forward P/E of 12 with Agentforce ARR up 205% to $1.2 billion, signaling deep undervaluation relative to its AI growth. · Salesforce ...