SIX Gains Compliance with Luware Solutions - Destination CRM

Compliance recording isn't a CRM problem — until it is.

SIX Group, a major financial market infrastructure company, just deployed Luware's contact center and call recording tools to stay on the right side of financial industry regulations. Clean call logs, audit trails, the whole thing. Their compliance team can sleep at night.

Good for them. But here's what caught my attention: they had to bolt on a separate solution to make it work. That's not a knock on SIX — that's just how most mid-market companies end up operating. One tool for calls, one for recording, one for customer data, none of them talking cleanly to each other.

If you're in a regulated industry — financial services, healthcare, insurance — you already know this pain. Your CRM holds half the customer story. Your phone system holds the other half. And when a compliance question comes up, someone is manually stitching together records from three different platforms at 11pm.

Every workaround you've built around your current CRM is a liability that compounds quietly until it isn't quiet anymore.

#CRM #SalesOperations #ComplianceManagement #MidMarket #CustomerData

Original Source

Luware Nimbus and Luware Recording help SIX Group adhere to financial industry regulations.